Help center

How can we help?

Everything you need to know about booking, meeting your driver, prices and changes. Can't find your answer? We're here 24/7.

Booking

How to book, confirmations and last-minute rides
How do I book a transfer or tour?

The fastest way is online: choose your pickup, destination and vehicle on our booking page or in the Happy Move app, and you'll see the fixed price instantly. You can also book by phone or WhatsApp at +30 694 241 1341.

How far in advance should I book?

As early as possible, especially for July and August, when demand on the islands is very high. Booking ahead guarantees your vehicle and your driver.

Can I book a last-minute transfer?

Yes, subject to availability. For same-day rides, the quickest option is to call or message us on WhatsApp so we can arrange it right away.

Will I receive a booking confirmation?

Yes. After booking you receive a confirmation with all the details of your transfer. Before your arrival we also send you the meeting point instructions and your driver's contact details.

Are your transfers private or shared?

All our transfers are private. The vehicle is only for you and your group, with no other passengers and no extra stops.

Can I book a transfer for someone else?

Of course. Just enter the traveler's name and mobile number when booking, so the driver can contact them directly.

Do you have an app?

Yes. With the Happy Move app you can book in seconds, track your driver live, keep all your bookings in one place and get app-only offers. Download it here.

On the day

Meeting your driver at the airport or port
How will I find my driver at the airport?

Your driver waits for you in the arrivals hall, holding a sign with your name. You don't need to look for a taxi rank or a bus stop: just walk out and look for your name.

How will I find my driver at the port?

At the port your driver waits at the agreed meeting point near the ship's exit, with a name sign. We send you clear instructions before your arrival, as ports can get very busy when big ferries dock.

What if I can't find my driver?

Call or WhatsApp us at +30 694 241 1341. We're available 24/7 and will connect you with your driver within minutes.

Do your drivers speak English?

Yes. Our drivers speak English and know the islands inside out, so feel free to ask them for tips on beaches, tavernas and sunsets.

Can I track my driver?

Yes, if you book through the Happy Move app you can follow your driver in real time.

Delays, changes & cancellations

Late flights, ferries and changes of plan
What happens if my flight or ferry is delayed?

We monitor flight and ferry schedules in real time, so your driver adjusts to the actual arrival time. If your arrival is delayed by more than 2 hours, please contact us to reconfirm your transfer.

What is your cancellation policy?

Cancellation is free up to 24 hours before your pickup time. Cancellations within 24 hours of pickup may be charged.

Can I change my booking?

Yes. Changes to date, time, pickup point or number of passengers are free if made at least 24 hours before the service, subject to availability.

I missed my ferry or flight. What now?

Contact us as soon as possible. We'll do our best to rearrange your transfer for your new arrival or departure time.

Prices & payment

Fixed prices, payment methods and extras
How are your prices calculated?

Our prices are fixed per vehicle, not per person, and there is no surge pricing. The price you see when booking is the price you pay, whether there's traffic or not.

Is the price per person or per vehicle?

Per vehicle. That's why private transfers are often great value for families and groups of three or more.

What payment methods do you accept?

You can pay by cash, credit or debit card, Apple Pay, or bank transfer.

Should I tip the driver?

Tipping is not required. If you enjoyed the ride, a tip is always appreciated by our drivers.

Vehicles & luggage

Our fleet, groups and luggage
What vehicles do you have?
  • Economy: Skoda Octavia or Peugeot 3008, up to 4 passengers
  • Premium: Mercedes E-Class or BMW X1, up to 4 passengers
  • Mini Van: Mercedes Vito or Peugeot Traveller, up to 8 passengers
  • Luxury Mini Van: Mercedes V-Class, up to 8 passengers
  • Mini Bus: Mercedes Sprinter, up to 12 passengers
Are your vehicles air-conditioned?

Yes. All our vehicles are modern, fully air-conditioned and regularly maintained.

We are a big group. Can you help?

Yes. Our Mercedes Sprinter carries up to 12 passengers, and for larger groups we arrange several vehicles that travel together.

How much luggage can I bring?

Choose a vehicle that fits both your group and your luggage: vans and mini buses have plenty of space. If you travel with large items such as surfboards, bikes, golf bags or strollers, let us know when booking.

Families & special requests

Children, accessibility and pets
Do you provide child seats?

Yes, child seats are available on request. Please tell us the age of each child when booking so we can prepare the right seats.

Can I travel with my pet?

Please tell us about your pet when booking, and we'll confirm the best vehicle for you.

Do you offer accessible transfers?

Let us know your needs when booking (for example a folding wheelchair or extra assistance) and we'll do our best to arrange the right vehicle and support.

Destinations & tours

Where we operate and what we offer
Where do you operate?

We offer transfers and tours in Athens, Mykonos, Santorini, Paros, Naxos and Milos, including airports, ports and hotels. Explore our Travel Guide for local tips on each destination.

Are your services available 24/7?

Yes. Transfers run around the clock, including late-night flights and early-morning ferries.

What tours do you offer?

Island tours and boat tours on each island, city tours in Athens, and fully tailor-made itineraries.

Can I customize my tour?

Absolutely. Tell us what you'd like to see and we'll create a private itinerary around you.

How long do the tours last?

Most tours last around 4–5 hours, but every tour can be adjusted to your schedule.

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Still have a question?

Our team is available 24/7 by phone, WhatsApp and email. We usually reply within minutes.

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