1. About us and these terms
These Terms & Conditions apply to all bookings made with Happy Move ("Happy Move", "we", "us"), headquartered at Plateia Marmaron, Paros, Greece, Tax Identification Number (ΑΦΜ) 802060657.
They cover private transfers, tours, VIP transfers, chauffeur services and special event transport booked through our website, the Happy Move app, by phone, by email or on WhatsApp.
By making a booking you confirm that you have read and accept these terms. If you book on behalf of other passengers, you accept them on their behalf as well.
2. Bookings and confirmation
A booking is confirmed only when you receive a written confirmation from us by email, in the app or on WhatsApp.
Please check your confirmation carefully: date, time, pickup and drop-off points, number of passengers, luggage and flight or ferry number. Tell us immediately if anything is wrong.
You are responsible for giving us correct and complete information. We cannot be held responsible for problems caused by wrong details provided at booking.
Last-minute bookings are accepted subject to availability.
3. Prices and payment
All prices are fixed per vehicle, not per person, and are agreed before the ride. There is no surge pricing.
The price includes the vehicle, a licensed driver, fuel, tolls on the agreed route and meet & greet, unless stated otherwise in your confirmation.
Extra stops, route changes, extra waiting time or extra hours requested on the day may be charged separately. Your driver or our team will tell you the cost before any change.
You can pay by card, Apple Pay or cash, as shown at booking. For some services, such as groups, events or multi-day bookings, we may ask for a deposit or prepayment, which will be stated in your confirmation.
4. Changes and cancellations
You can change or cancel your booking free of charge up to 24 hours before the scheduled pickup time.
Cancellations made less than 24 hours before pickup may be subject to a cancellation fee, up to the full price of the booking.
Changes requested less than 24 hours before pickup depend on availability and cannot always be guaranteed.
Special conditions may apply to boat tours, events, weddings and group bookings. These will be stated in your confirmation.
5. Flight and ferry delays, waiting time and no-shows
For airport and port pickups we monitor your flight or ferry in real time and adjust the pickup time to the actual arrival at no extra cost.
If your arrival is delayed by more than 2 hours, please contact us to reconfirm availability. We will do our best to accommodate you.
For pickups from hotels, villas and other addresses, please be ready at the agreed time. The driver will wait a reasonable time; longer waiting may be charged.
If you do not show up at the pickup point and we cannot reach you, the booking is treated as a no-show and the full price may be charged.
6. Meeting your driver
At airports and ports your driver waits at the agreed meeting point with a sign showing your name. We send you the meeting instructions and contact details before your arrival.
Please keep your phone switched on and reachable on the day of travel. If you cannot find your driver, call or message us on WhatsApp at +30 694 241 1341.
7. Passengers, luggage and child seats
The number of passengers and pieces of luggage must not exceed the capacity of the booked vehicle. If more passengers or luggage arrive than booked, we may need to arrange a larger vehicle at extra cost, or the ride may not be possible.
Please tell us in advance about large or special items such as bicycles, golf bags, surfboards or wheelchairs.
Child seats and booster seats are available on request, free of charge. They must be requested at booking.
Passengers must wear seat belts at all times. Smoking, including e-cigarettes, is not allowed in our vehicles.
The driver may refuse to carry a passenger whose behaviour puts safety at risk, for example because of intoxication or aggressive behaviour. In this case no refund is due.
8. Damage and cleaning
Passengers are responsible for damage they cause to the vehicle. If the vehicle needs extra cleaning because of passenger actions, a cleaning fee may be charged.
9. Our responsibility
We make every effort to provide a safe, punctual and comfortable service with licensed drivers and insured vehicles.
We are not responsible for delays or missed connections caused by events outside our control, such as traffic, road closures, weather, strikes, accidents or decisions by authorities. We recommend allowing enough time for flights and ferries.
We are not responsible for items left in the vehicle. If you lose something, contact us and we will help you find it.
Nothing in these terms limits any rights you have under applicable consumer law.
10. Partners and drivers
Some services are carried out by trusted partner drivers and vehicle owners who meet our standards. Happy Move remains your point of contact for every booking.
11. Complaints
If something did not go as expected, please tell us as soon as possible, ideally on the day, at info@happymovetransfer.com or on +30 694 241 1341. We will reply and try to find a solution.
12. Personal data
We use your personal data only to provide our services, as explained in our Privacy Policy.
13. Governing law
These terms are governed by Greek law. Any dispute falls under the jurisdiction of the competent courts of Greece.
We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.