Privacy Policy – Happy Move Privacy Policy
- Scope of Application
The company Happy Move, headquartered at Paros,Plateia Marmaron , Tax
Identification Number 802060657, acts as the “Data Controller” of users’
personal data in accordance with applicable legislation. The Happy Move App
(hereinafter the “Application”) applies this Personal Data Protection Policy
(hereinafter the “Policy”). This Policy constitutes a legally binding agreement
between the users of the application, who are considered “Data Subjects”,
and Happy Move, a Greek company (hereinafter the “Company”).
You are advised to read the content of this Policy carefully before using the
application’s services. Use of the Application implies that you accept and
consent to the terms of this Policy. By accessing and using the software, you
declare that you agree to be bound by the terms of this Privacy Policy, which
explains how the Company collects and processes personal data received
through the Application.
This Policy applies to all users of the platform, including customers making
transfer bookings, partner drivers or vehicle lessors providing services
through the platform, as well as visitors to the website or the Application.
The Company operates as a digital platform that allows users to schedule and
carry out trips using passenger transport vehicles. In some cases, the transfer
service is provided by independent partner drivers or vehicle lessors using the
platform, while in other cases the service may be provided by vehicles owned
or managed by the Company itself. In this context, the Company acts either
as a transport service provider or as an intermediary between the customer
and the associated transport provider.
The processing of personal data is carried out in accordance with applicable
European and Greek legislation on the protection of personal data, and in
particular in accordance with the General Data Protection Regulation (GDPR). - Data Controller
The Data Controller of personal data is the Company, which manages and
operates the transfer booking platform. The Company is responsible for
determining the purposes and means of processing the personal data
collected through the platform.
For any questions regarding the protection of personal data, users may
contact the Company via the email address indicated at the end of this privacy
policy. - Collection of Personal Data
The Company collects personal data when users create an account on the
platform, make transfer bookings, or interact with the Company’s services. By
registering with the application, the user expressly provides their consent to
the processing of the following personal data.
3.1. Identification and Account Data – Use of the Application
When a user registers with the application or creates an account, they may
provide basic identification details, such as their full name, email address,
phone number, username and password, profile photo (optional), and other
data necessary for the management of their account. In certain cases,
additional identification details may be required, such as a Tax Identification
Number, an official identification document (identity card, passport), etc.
3.2. Data Related to the Provision of the Transfer Service
During the use of the application, information relating to the trip and route is
recorded, such as the points of departure and final destination, the date and
time of the trip, its estimated duration, and other operational details required
for the completion of the service.
3.3. Location Data
The application may use GPS location data from the device in order to
determine the user’s exact position, the pick-up point, and continuous tracking
throughout the duration of the trip (live tracking), with the aim of displaying
available drivers and facilitating the execution of the trip.
Here is the accurate English translation:
The driver does not have access to your personal data through the Application
after the completion of the trip.
The provision of the above personal data is a prerequisite for using the
service and submitting a transfer request through our platform. This data is
necessary for the provision of the service and is not optional.
3.4. Payment and Transaction Data
In the event that electronic payment methods are used (e-banking, iris,
electronic bank transfer, etc.), data relating to the transaction and its
completion may be recorded, such as the payment amount, the date of the
transaction, and the selected payment method. Full card details are typically
processed by certified payment providers and not directly by the company.
3.5. Technical Information and Usage Data
During the use of the application, technical data relating to the device and the
operation of the application may be collected, such as the IP address, device
type, operating system, and connection and logging information that helps
ensure the correct functioning of the service. Search history data, data
relating to your interactions with marketing and advertising campaigns, and
other such information may also be collected.
3.6. User Ratings and Reviews
After the completion of a trip, users may have the option to provide ratings,
comments, or complaint reports regarding their experience. This information is
used to improve the quality of our services.
3.7. Information Provided When Communicating with the Company
In the event that a user contacts the company for support, complaints, or
information requests, the company may process the contact details and the
content of that communication.
The data collected may include identification and contact details, such as first
name, last name, phone number, and email address. This information is
necessary for the creation and management of the user’s account and for
communication regarding transport services. - Use of Personal Data
The company uses users’ personal data to provide and manage the transport
services offered through the platform, in accordance with its Terms and
Conditions. Data processing enables the registration and management of
bookings, the connection of users with available drivers or vehicle lessors,
and the organisation of the transfer.
Data is also used to communicate with users regarding their bookings, to
provide customer support, and to address any issues or disputes that may
arise during use of the service.
Data may be used to improve the operation of the platform, for promotional
activities and advertising, for the development of new services, and to ensure
the safety of users and the company’s partners.
In certain cases, data may be used for fraud prevention, detection of
malicious activity, or compliance with legal obligations imposed by applicable
legislation.
The Company operates as a digital platform that facilitates the connection of
users with drivers or transport service providers. In cases where the transfer
is carried out by independent partner drivers or transport companies, those
partners may act as independent data controllers of the personal data they
receive in the context of carrying out the trip.
The Company is not responsible for the manner in which independent
partners process such data after the completion of the trip, unless this is
stipulated in the relevant cooperation agreement or by applicable legislation.
The Company reserves the right to restrict, suspend, or delete user accounts
in the event of a violation of the platform’s terms of use, illegal activity,
malicious use of the application, or in cases where this is required for security
reasons or compliance with legislation.
In the event of account deletion, certain personal data may be retained for the
period required by law or for the establishment, exercise, or defence of legal
claims. - Promotional Activities and Personalised Offers
The Company may send you updates regarding offers, promotional activities,
coupons, or other marketing communications, only where you have given your
consent to receive such content. This consent may be given at the time of
your registration with the application or at a later stage through the
application’s settings.
These communications may be sent via various electronic means, such as
email, SMS, in-app messages, or push notifications, and may appear on the
device you are using (e.g. mobile phone, tablet, or computer).
The updates sent may be general, meaning identical for all users of the
service, or personalised, based on your preferences and use of the
application.
To provide personalised offers, we may carry out analysis of certain data
relating to your use of the application or the technical information of your
device. Through this process, we can better understand the interests and
needs of users and suggest services that are more likely to be of interest to
them.
The company may also organise competitions, promotional campaigns, or
other marketing activities. Should you participate in such activities, the details
you have provided to us may be used in the context of that specific
promotional activity, as well as for its promotion through the application or
other digital channels, such as social media. Specific terms of participation will
be provided for each such activity, explaining in detail how the data will be
processed.
The processing of the above data is carried out on the basis of your consent,
in accordance with Article 6(1)(a) of the General Data Protection Regulation
(GDPR).
In this context, we may process the following categories of information:
first name and last name
email address
mobile phone number
information regarding payment methods
account creation date
login and application access details
information about the device you are using
IP address
application usage data, such as frequency of use, bookings or trips
made through the platform, as well as pick-up and destination points.
If you do not wish to receive updates, news, and personalised
communications, you may withdraw your consent at any time. To do so,
simply deactivate the ………………… option in the application. The
withdrawal applies only to future communications and will take effect no later
than 48 hours from the time of your action. - Data Disclosure
For the provision of transfer services, personal data may be disclosed to
partner drivers or vehicle lessors using the platform. This information is limited
to the strictly necessary data required for the execution of the transfer, such
as, by way of example, the passenger’s name, contact details, pick-up and
destination points, and GPS data from the device.
The company may also disclose data to third-party service providers that
support the operation of the platform, such as data hosting providers,
technology partners, or payment service providers. These partners process
data only in accordance with the company’s instructions and are required to
maintain appropriate data protection measures.
The company may disclose data to emergency services (such as, by way of
example, the fire brigade, hospitals, the police, etc.) and to insurance
companies (such as, by way of example, in the event of a road traffic
accident).
In certain cases, the company may be required to disclose data to public
authorities or competent bodies when this is required by applicable national or
European legislation, or when it is necessary for the protection of the rights of
the company or third parties.
In the event that data is transferred outside the European Economic Area, the
company ensures that appropriate protection safeguards are applied in
accordance with the GDPR. - Data Retention
The Company retains users’ personal data only for the period necessary for
the provision of services and for compliance with the company’s legal
obligations. Data relating to transactions and invoicing may be retained for up
to ten (10) years, in accordance with tax legislation.
After the necessary retention period has elapsed, data is deleted or
anonymised in a secure manner. - Data Security
The Company implements appropriate technical and organisational measures
to protect personal data from unauthorised access, loss, or destruction. These
measures include, among others, data encryption, secure storage of
information, and restriction of access to data to authorised personnel only.
The company also takes measures for the continuous monitoring and
improvement of security procedures, in order to ensure the protection of
users’ data.
For reasons of security, fraud prevention, and the protection of users and
platform partners, the company may maintain activity logs relating to the use
of the application, trip bookings, and interaction with the platform.
This data is used exclusively to ensure the correct functioning of the service,
to address security incidents, and to comply with the company’s legal
obligations. - Use by Minors
Use of the application is intended for individuals over the age of eighteen (18).
We do not knowingly collect or use personal data from individuals under the
age of eighteen (18) without the consent of a parent or guardian. By
downloading and registering with the Application, you confirm that you are
eighteen (18) years of age or older. - User Rights
Users have the right to request access to the personal data concerning them,
to request the correction of inaccurate data or its deletion where permitted by
law. In addition, users may request the restriction of the processing of their
data or object to certain forms of processing. Where processing is based on
your consent, you have the ability to withdraw it at any time. Such withdrawal
does not affect the lawfulness of the processing carried out prior to the
withdrawal.
Users also have the right to receive the personal data concerning them in a
structured format, so that they may transfer it to another service provider.
Users have the right to submit complaints and/or file a report with the
competent supervisory authority (the Hellenic Data Protection Authority).
To exercise these rights, users may contact the company through the contact
details provided in this policy. - Cookies and Tracking Technologies
The Company’s platform may use functional, statistical, and advertising
cookies and similar technologies for the proper functioning of the services and
to improve the user experience. Cookies allow the platform to recognise the
user’s device and collect information about how the website or application is
used. Users may control the use of cookies through the settings of the
browser they use or through the platform’s application. - Amendments to the Privacy Policy
This Privacy Policy is governed by Greek law and any dispute arising from the
use of the application or the processing of personal data falls within the
jurisdiction of the Courts of Greece.
The Company may amend this Privacy Policy when deemed necessary to
adapt to changes in legislation or the company’s services. In the event of
significant changes, users will be notified through the platform or by other
appropriate means.
Contact
For any queries or requests regarding the protection of personal data, users
may contact the company via the following email address:
info@happymovetransfer.com
